November 2025: Momentum, Go-Lives, and the Two-Minute Rule

November was a month of growth, new partnerships, and proof that fast payments aren't a promise - they're a pattern.

December 1, 2025

We added seven new customers across multiple specialties, published thought leadership on rural hospital revenue strategies, shared the story behind our Two-Minute Rule, and reconnected with the physical therapy community at APTA's annual conference. Here's what happened.

New Customer Go-Lives

Sagis Diagnostics launched PatientPay Accelerate with Optum, bringing modern payment technology to nationwide lab billing. With automated reconciliation, faster funding, and seamless integration, Sagis is positioned to scale with technology that adapts to their evolving needs.

Lawrence County Memorial Hospital in Lawrenceville, Illinois went live this month. A critical access hospital serving the region for over 75 years, Lawrence County Memorial now offers patients a clear, mobile payment experience while reducing manual work and paper for staff.

Deaconess Specialty Physicians, a nonprofit multi-specialty group serving 1.5 million residents across Indiana, Kentucky, and Illinois, is now delivering a transparent, mobile-first payment experience. With mobile checkout, text-to-pay, and flexible payment plans, Deaconess is driving digital adoption and cutting administrative workload.

Pain Management Group, LLC, which partners with hospitals to operate pain management centers across 10 states, launched PatientPay to streamline billing and improve patient experience. The result: faster digital payments and reduced manual work so staff can focus on patient care.

Albert A. Bravo, DPM, a trusted Pittsfield podiatry practice delivering foot and ankle care since 1986, went live in collaboration with Azalea Health. The launch streamlines payments so Dr. Bravo's team can spend more time with patients and less on manual follow-up.

Thought Leadership and Industry Presence

Rural Hospital Revenue Strategy: CEO Tom Furr and Jerry Pickett, CFO at Goodall-Witcher Healthcare, co-authored an article in Healthcare Business Today on turning short-term revenue gains into durable cash flow. Their focus: digital payment innovation that's transparent, mobile, and automated without burdening patients or staff. Read the full article

The Two-Minute Rule: We published the story behind one of our most consistent patterns: new customers see their first payment within two minutes of going live. President Pete Heydt explains why this isn't a sales pitch or a coincidence - it's design. Read the Two-Minute Rule story

APTA Private Practice Annual Conference: Our team headed to Orlando for APTA's annual conference to reconnect with current customers and meet practices exploring modern billing solutions. Pete Heydt, Micah Shawn, and Conor Egan represented PatientPay at booth #1 (yes, really).

Customer Success

Encore Rehabilitation's Results: We published a comprehensive success story with Encore Rehabilitation, showcasing the impact of replacing manual, paper-heavy processes with PatientPay's Clinicient-integrated platform across 220+ clinics:

$48,000 collected in the first 3 hours of go-live
Bad debt down 40%
Billing calls down 90%
90% of patients now pay electronically across all demographics

Read the full Encore success story

Veterans Day Recognition

We took a moment to honor the veterans on our team who bring the values of service, dedication, and integrity to their work every day: Jim Connor (US Navy), Brian Basho (United States Marine Corps), and Rob Herrera (US Army). Thank you for your service.

What's Next

As we head into the final month of 2025, the momentum continues. More go-lives. More partnerships. More proof that when you remove friction from the payment process, healthcare organizations collect more revenue with less work.

That's what we built PatientPay to do. And November showed why it matters.

Want to see how PatientPay can accelerate your revenue cycle? Schedule a demo and watch the Two-Minute Rule happen live during your implementation.