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Patient Billing and Payment Options are Key
Patients pay because they are comfortable. They become comfortable when the bill is communicated in a way they want, the details are clear, and they’re given a payment method they prefer.
An omni-channel approach to both billing and payment technology works.
When it comes to payment options, the ability to schedule payments and payment plans are a significant player in capturing more patient payments and increasing patient satisfaction with their financial experience.
For some of our partners, 20% of payments captured are from single future payments and payment plans.
How do your Numbers Compare?
18% vs. 43%
Avg patient balance collection rate VS PatientPay collection rate
43 vs. 14 Days
Avg patient balance days to pay VS PatientPay days to pay
0-1% vs. 5X
First 10 days Revenue Impact
(Traditional vs PatientPay)
20% vs. 80%
% of Payments via Electronic
Seamless Integration with Leading EMRs
PatientPay works with the systems you already use, making implementation easy and ensuring a smooth, efficient billing workflow from day one.
Payments Before, During and After Service
We work with your:
Scheduling System
for Pre-Service payment capture
Estimator
for accurate payments at time-of-service
EHR
for all billing and payment options post-service
FAQs
How does PatientPay help hospitals and health systems reduce bad debt?
Can patients pay their hospital bill without downloading an app or creating an account?
Does PatientPay integrate with our hospital billing system and EHR?
Can PatientPay handle complex, multi-visit and multi-guarantor hospital billing?
What payment options can we offer patients?
Is PatientPay secure and compliant for hospitals?
Recent Hospital & Health System Insights
In the News
PatientPay CEO Tom Furr Featured on the Hospital Finance Podcast
March 10, 2026
PatientPay CEO and Founder Tom Furr was recently featured on Besler's Hospital Finance Podcast, where he joined host Kelly Wisness to unpack one of the most consequential trends in healthcare finance right now: the shift away from ACA marketplace plans and what it means for how providers collect patient dollars going forward.
HIPAA, TCPA, CFPB and PCI Compliant Healthcare Revenue Cycle Management
Believe it or not, simply being slow, frustrating, and ineffective isn’t the worst thing that can happen with a bad solution — but exposing a patient’s sensitive information is.
An effective solution ensures not only HIPAA compliance with all patient communications, but understands and implements TCPA and CFPB regulations in electronic messaging, along with PCI DSS requirements for all card-based payments.
Eliminate risk and keep your patients secure with PatientPay.
