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Low Margin and High Competition Got You Feeling the Need to Up Your Game?
Physical Therapy practices using antiquated billing systems routinely experience delayed payments, high administrative costs, billing errors, and compliance risks that are only compounded by the size and scale of the operation. All of this can lead to employee burnt out and patients with a less than stellar experience that can translate into negative word of mouth for your practice.
You deserve a payment solution that aligns with your high quality of care. Modernize your billing and simplify your payment processes to increase cashflow.
The Way Modern PT Billing Is Supposed to Be
Enter PatientPay — the innovating solution designed to transform the billing landscape for Physical Therapy practices. By integrating seamlessly with your existing EMR/Billing System, PatientPay cuts down on payment delays, reduces administrative burdens, and minimizes billing errors. Our platform ensures compliance and simplifies the billing process, directly addressing the root cause for slow or no payments and patient dissatisfaction. With PatientPay, your practice can enjoy enhanced cash flow, happier staff, and a superior patient experience giving your PT practice the working capital and positive reputation it deserves.
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PatientPay Digital Wallet
The PatientPay Wallet follows the patient, making it effortless to pay—whether they're paying a bill on the go or a time-of-service payment in the office.
Reduced Administrative Burden
Minimize staff time spent on billing, allowing more focus on patient care and operational improvements.
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Mobile-Optimized Payments
Enable patients to make payments directly from their mobile devices, offering unmatched convenience and accessibility.
Increased Patient Satisfaction
Enhance the overall patient experience by offering quick, transparent, and easy-to-navigate billing processes that meet the expectations of today's digital consumer.
Flexible Payment Options
Provide multiple payment methods, including credit cards, HSA/FSA, and digital wallets, to meet diverse patient needs.
No App or Login Required
Enhance convenience with a direct payment method that requires no app downloads or patient logins.
Automated Billing Notifications
Automated notifications keep patients informed about due payments, reducing delays and improving payment rates.
Seamless System Integration
Effortlessly integrate with existing practice management systems, ensuring a smooth transition and continuity in patient care.
Real Customers. Real Results.
Like any other PT practice using outdated patient billing methods, Integrated Rehab Group (IRG), a multi-facility PT practice based in Seattle, grappled with slow payment processing, administrative burdens, and frequent billing errors—common issues that stifled their growth and frustrated both staff and patients. Eager to improve and expand, IRG knew that the old billing methods were holding them back.
IRG switched to PatientPay and experienced rapid results with a profound impact on their operations. In a mere matter of months, their payment rates soared, and cash collections doubled, allowing them to expand services and open new clinics. IRG was especially impressed by the volume of improvements experienced relative to the minimal effort PatientPay required of them. PatientPay was remarkably simple for staff and patients alike—no login required, just easy payments directly from a text link, which significantly reduced hassle and increased patient satisfaction.
60%
IRG’s Text-to-Pay Rate
IRG significantly outperformed industry standards by achieving a 60% payment rate through text-to-pay with PatientPay. This rate, well above the average of 43%, reflects the effectiveness and user-friendliness of the system, leading to quicker patient payments and enhanced operational efficiency.
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New Clinics Opened
The substantial increase in cash flow facilitated by PatientPay enabled IRG to broaden their reach and impact. In 2023 alone, this financial boost helped them open four new clinics, expanding their services to meet the growing demand for physical therapy in new locations.
2X
Increase in Cash Collections(Traditional vs PatientPay)
Since adopting PatientPay, IRG has seen their cash collections double, sustaining this increased revenue over time. This growth has not only stabilized their financial footing but has also empowered them to invest further in patient care and innovative therapies, thus enhancing overall service quality.
How Did PatientPay Enable a Better Experience for IRG’s Patients & Staff?
Fewer Clicks
Patients just have to click on the secure link in a text to pay. No login. No app download. No problem.
Fewer Questions
Staff did not have to field as many patient questions which allowed them to focus effort on value added services like patient education.
Clinicient Integrated
PatientPay integrated with Clinicient, IRG’s existing Practice Management System
Get Started with PatientPay in 3 Simple Steps
1
Seamless Onboarding
Begin with a personalized consultation to understand your specific needs, followed by a seamless integration of PatientPay with your existing systems, ensuring no disruption to your daily operations.
2
Training & Enablement
Empower your team with comprehensive training on PatientPay to ensure everyone is proficient and confident in using the system. This phase includes hands-on sessions and resources that enable your staff to leverage all functionalities effectively.
3
Immediate Impact
Activate PatientPay and start seeing results immediately. The system is designed for rapid deployment, so you can begin receiving payments within moments of going live, dramatically improving your cash flow from day one.
Seamless Integration with Leading EMRs
PatientPay works with the systems you already use, making implementation easy and ensuring a smooth, efficient billing workflow from day one.
FAQ's
Can patients pay their bills without logging into an app?
How does PatientPay integrate with existing EMR's or practice management systems?
What are the main benefits of using PatientPay?
How does PatientPay help with compliance and security?
What types of payment methods does PatientPay support?
Can patients set up their own payment plans through PatientPay?
Ready to Revolutionize your Patient Financial Experience?
Discover the transformative power of PatientPay for your PT practice. With seamless integration, effortless payments, and immediate improvements in cash flow, see why so many facilities are switching to PatientPay. Don't let outdated processes hold you back—take the first step towards a more efficient and patient-friendly billing system today