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Shannon O'Kelley
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Founder & CEO
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IRG Hand & Physical Therapy
"We’ve improved collections by 25%, and payments are coming in much faster. It’s a complete transformation."
Discover
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Healthcare Deserves Better than Paper and Portals
Too many healthcare organizations are stuck with systems built for a different era—manual statements, outdated portals, and workflows that create more friction than progress. Patients are confused. Staff are overwhelmed. Revenue is delayed.
PatientPay was built to fix this.
We make payments faster, simpler, and better for everyone involved.
Intelligence That Drives Action
PatientPay uses behavioral data and timing logic to send the right message to the right patient at the right time—maximizing engagement and accelerating payments.
Self-Service Payment Options
Let patients pay on their terms with self-service access to flexible options—including custom payment plans, real-time balances, and digital statements.
PatientPay Digital Wallet
The PatientPay Wallet follows the patient across all participating providers—making it fast and familiar to pay, including time-of-service payments, without re-entering information.
Frictionless Ways to Pay
Accept payments via credit card, HSA/FSA, Apple Pay, and more—ensuring patients can pay instantly, however they prefer.
Built for Healthcare
Purpose-built to meet the operational complexity of hospitals, practices, and RCM teams—not a retrofitted consumer payment tool.
Multi-Channel, Branded Delivery
Deliver clear, branded statements via text, email, and mail—so patients know it’s legitimate and take action faster.
You Don’t See Results Like this Everyday
Unless you have PatientPay.
50%
Average Increase in patient payments
3x
Higher patient payment conversion via intelligent multi-channel outreach.
45%
Reduction in paper statement volume and cost.
75%
Payments collected without staff intervention
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Our Name Says It All
We don’t try to do everything—just the things that get you paid faster, with less effort.
At PatientPay, we’ve built a platform patients actually want to use—and healthcare organizations can count on. Our mission is simple: drive more revenue, in less time, with less work. Free from legacy baggage, we deliver the modern, digital-first payment experience healthcare has needed all along.
The "Two-Minute Rule"
Faster Payments Aren't a Goal. They're Our Standard.
57 seconds. 104 seconds. 2 minutes or less. Every new PatientPay customer sees their first payment within two minutes of going live. It's not luck. It's design.
Born Digital Built Different
We didn’t retrofit—we just built the future.
We didn’t start with a print-and-mail business and add tech solutions along the way. We started with a blank slate and a clear goal: create a digital-first platform that solves the patient payment problem for good.
No retrofitting. No outdated workflows.
Just a smarter, faster, cleaner way to help healthcare organizations get paid—with less friction and fewer steps.
See How PatientPay Works
We make getting paid easier.
A 20-minute walkthrough of modern billing built for the way you get paid. Digital statements, autopay, payment plans, and payments that post back to your system automatically.
