About Us
Our beginning is not unique. However, our ending will be. PatientPay is solely focused on moving healthcare beyond the traditional printed statement, paper check handling, and unused online portals. Headquartered in tech-rich Raleigh-Durham, NC, PatientPay was founded by our CEO, Tom Furr, based on his experiences with antiquated healthcare billing and payment systems. This may sound familiar...
Paper-based processes were error prone and inefficient
We knew that a push toward electronic billing and payment processes was exactly what healthcare needed. While paper is more comfortable for some and should be an option, we see the market shifting to the methodology we took from the start.
Patients weren’t being treated like consumers
Our founders and designers understood consumer behavior and eCommerce, having worked with Nike, Google, etc.
Providers weren’t effective at getting patients to pay
So we spoke to several providers and learned that they were only collecting between 10% — 18% of what they billed. Those results, along with the growing cost of healthcare for patients was forcing the provider to change their antiquated approach.
Patients demanded options while providers demanded lower costs and compliance
We learned the solution could not be one dimensional. We needed to create a best-in-class patient experience, while focusing on operational excellence and the compliance demands of HIPAA, TCPA, and PCI.
A better solution yields a better result
We took feedback from patients, providers and RCM experts to create a solution that drives more payments, faster, and at a lower cost, while satisfying the demands of the patient.
Where We Are
PatientPay has happy patients paying healthcare bills in every state in the U.S.
Leadership Team
Tom Furr, CEO/Founder
Prior to founding PatientPay, Tom was the CSO/COO and Board member at MobileSmith Health. He was also a co-founder and president of Kinetics, Inc., an early online commerce provider for small businesses with partners such as Wells Fargo, First Union, and Netscape.
Pete Heydt, President
Pete oversees general Operations including our Sales, Marketing and Services teams. He’s a veteran leader in the healthcare payment technology market, having served in VP and SVP roles for organizations such as Bottomline Technologies, Patientco, and Payspan.
Tara Woods, Director of Support
Prior to joining us, Tara worked in client support, business analysis, and implementation at Allscripts and CIGNA Healthcare. Her 20 years in healthcare customer support, claims management, and patient payment collections assures client and partner success.
David Bond, Strategic Advisor
David was most recently President/COO of PMS/EHR vendor, A4 Health Systems. After Allscripts acquired A4, he was named President of the HealthMatics division. David also held executive positions with Medic Computer Systems, which became part of Misys’ PMS.
Larry Buller, SVP of Technology
Formerly SVP of Technology for MBMS, a national medical billing company. With over 10 years in Healthcare RCM, Larry has led the development of multiple medical billing solutions, RCM cloud applications and payment processing platforms.
Chris Joyce, Chief Strategy Officer
As CSO, Chris runs our Product organization. Prior to PatientPay, he was VP of Product for Bottomline Technologies, the leader in healthcare document automation. He was also the founder of Logical Ink, a pioneering patient mobile data capture solution.
Shahzad Qadri, SVP of Operations
Shahzad brings over 25 years of experience in the healthcare industry, including 13 years at Allscripts, leading Professional Services and Operations teams. His client-first approach promotes strong partnerships resulting in overall organizational and revenue growth.
Ohad Livneh, Chief Architect
Prior to joining PatientPay, Ohad was Chief Architect at Digital Turbine where he led the digital marketing platform, AI/ML decisioning, and Big Data initiatives. He has worked in highly regulated industries and has deep experience with cyber threat detection and prevention.
Reducing Paper Statements by 50% Saves More than Time and Money
Supporting Our Community
PatientPay believes that we all have a social responsibility to make our community a better place and we take that to heart. We support local causes that are important to us so that we can truly help create better experiences for everyone.
The Nature Conservancy
The mission of The Nature Conservancy is to conserve the lands and waters on which all life depends. Our vision is a world where the diversity of life thrives, and people act to conserve nature for its own sake and its ability to fulfill our needs and enrich our lives.
Food Bank of Durham
The Durham Branch of the Food Bank of Central & Eastern North Carolina serves 6 counties including Chatham, Durham, Granville, Orange, Person, and Vance. In these counties, more than 106,990 people live in food insecure households, 30,750 of whom are children.
Gigi’s Playhouse
Serving children and adults of all ages, each Playhouse provides educational and therapeutic programs at no charge to families; and in a format that individuals with Down syndrome learn best. All programs aim to maximize self-confidence and empower individuals to achieve their greatest potential.
Super Cooper’s Little Red Wagon Foundation
The Foundation’s Mission is to create a home away from home for these children receiving treatment for pediatric cancer. We provide dedicated housing and support services designed to meet the specific needs of these children and their families.
