Grand Island, NE
With nearly 20 locations, Go Physical Therapy is Nebraska’s leading network of rehabilitation clinics, offering specialized physical, occupational, and speech therapy. Renowned for their expert staff and patient-first approach, they are dedicated to helping patients recover, heal, and thrive.
Automating payment plans eliminated all manual staff effort, freeing up time for patient care.
Staff can now issue refunds in just 2 minutes, down from more than an hour, saving several hours of work each week.
Nearly all patients prefer digital billing, with only a small minority opting for paper statements.
Before PatientPay, Go Physical Therapy’s commitment to superior care was clear in the clinic, but their patinet billing practices lagged behind. Relying on paper statements meant payments arrived in unpredictable bursts, making cashflow volatile and difficult to manage. Patients, both young and old, grew increasingly frustrated with the lack of digital convenience, as all billing was handled through the mail and required phone calls for questions or payments. Staff spent countless hours processing billing cycles by hand and responding to continuous waves of calls from patients trying to make sense of their statements. The team knew their clinical excellence wasn’t matched by the back-office experience.
“As good as we were at caring for people in the clinic, the billing experience just didn’t match,” shared Kendra Brummund. “We wanted to give our patients a modern, convenient way to pay, but we just weren’t equipped to do it.”
Since implementing PatientPay, life at Go Physical Therapy has been transformed. Automated digital billing has replaced paper statements entirely, smoothing out cashflow into a reliable, predictable stream. Payments now arrive steadily, rather than in overwhelming bursts, giving the business new financial stability. Staff have seen a drastic reduction in manual labor: with automated reminders, seamless integration to our EHR, and a “fire and forget” system, patient billing runs itself—freeing team members to focus on patient care instead of paperwork.
Phone calls about statements have plummeted, as patients find it easy and intuitive to manage their accounts online. The patient experience has improved dramatically: not only do patients appreciate the convenience of digital, mobile-first payments, but feedback is almost universally positive, even from older adults. Adoption rates across all age groups have soared, with opt-outs becoming a rare exception.
“What surprised us most was how quickly everyone adopted it, even my own dad was a beta tester!” She adds, “Now, the patient billing side of our business matches the quality of our clinical care. Our patients rave about it, our staff love it, and it’s exactly the modern experience we set out to deliver.”
Discover the transformative power of PatientPay for your PT practice. With seamless integration, effortless payments, and immediate improvements in cash flow, see why so many facilities are switching to PatientPay. Don't let outdated processes hold you back—take the first step towards a more efficient and patient-friendly billing system today
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