Headquartered in Denver, Colorado, Alpine Physician Partners serves senior and vulnerable populations through a coordinated network of physician practices across Colorado and South Texas.
Alpine Physician Partners is a national physician-led medical group focused on senior and vulnerable populations, supporting primary care practices with advanced technology, administrative services, and a value-based care approach. Through their coordinated model, Alpine enables providers to deliver outstanding care while navigating the challenges of a rapidly evolving healthcare landscape.
PatientPay doubled Alpine’s patient revenue and collections in the first three months.
Patient complaints about billing dropped to zero after moving to PatientPay’s digital platform.
Inbound calls from patients with billing questions dropped by 95%, thanks to clear digital statements and self-service options.
Before PatientPay, Alpine Physician Partners faced a complex and frustrating revenue cycle. Their EHR system operated independently from their billing platform, and patient billing had been neglected for more than a year and a half, creating a significant backlog of unpaid accounts. To make matters worse, their previous vendor charged double the normal rate for basic summary paper statements, while not offering an option for digital billing. This led to an overwhelming number of phone calls and complaints from frustrated patients, who struggled to understand their bills and had no way to self-serve. Staff were caught in a loop of tedious manual work, unable to focus on higher-value priorities.
“Our patient experience was extremely poor, and the paper statements just didn’t give anyone the answers they needed,” explained Matt Mettry, VP of Revenue Cycle. “We were doubling our spend just to send statements that only triggered confusion and complaints.”
Introducing PatientPay marked a dramatic turnaround for Alpine Physician Partners. PatientPay’s solution was not only less expensive, but helped Alpine double their patient collections and revenue in the first three months. PatientPay’s online statements offer clear, detailed information, allowing patients to resolve their own questions, leading to a steep drop in phone calls and a complete halt to complaints. The platform is easy to work with, flexible, and always improving, empowering Matt and his team to quickly adapt and optimize the patient experience. Adoption rates are strong across age groups, including seniors, showing digital self-service resonates broadly.
The PatientPay team stands out for their hands-on partnership, genuine care, and commitment to improvement.
“They are easy to work with, always open to feedback, and constantly updating their solutions to make things even better for us and our patients,” Matt shares. “It’s obvious they care about our success—not just as a vendor, but as a true extension of our team.”
With Accelerate, Alpine slashed collection times by 43 days and saved substantial administrative costs. Most importantly, staff can now focus on what matters most, delivering high-quality care and managing the business, not chasing payments.
“PatientPay is flexible, responsive, and has taken our collections and patient experience to new heights,” said Matt. “The impact has been huge: we’re collecting more, our costs are down, and I finally get to focus on the most important parts of running the business.”
Discover the transformative power of PatientPay for your PT practice. With seamless integration, effortless payments, and immediate improvements in cash flow, see why so many facilities are switching to PatientPay. Don't let outdated processes hold you back—take the first step towards a more efficient and patient-friendly billing system today
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