When Patients Pay the Bill for High-Cost Services: Navigating Patient Financial Engagement

July 22, 2026

November 17, 2023

In this article on Healthcare Business Today, Tom Furr, CEO and founder of PatientPay, discusses strategies to handle patient financial engagement for high-cost services. He emphasizes the importance of digital-first communication and self-service tools to improve payment rates and reduce administrative burdens.

Key Highlights

65% Payment Rate: Achieved with text-to-pay at Integrated Rehabilitation Group (IRG).
Improved Collections: 56% of payments collected within 14 days at Central Nebraska Rehab.
Self-Service Tools: 84% of card payments made without staff involvement.

“A digital-first approach ensures patients receive timely and clear financial communications, improving their payment experience.”

— Tom Furr, CEO, PatientPay

Learn More

Read the full article on Healthcare Business Today: When Patients Pay the Bill for High-Cost Services.

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