When Patients Pay the Bill for High-Cost Services: Navigating Patient Financial Engagement

In this article on Healthcare Business Today, Tom Furr, CEO and founder of PatientPay, discusses strategies to handle patient financial engagement for high-cost services. He emphasizes the importance of digital-first communication and self-service tools to improve payment rates and reduce administrative burdens.

Key Highlights

• 65% Payment Rate: Achieved with text-to-pay at Integrated Rehabilitation Group (IRG).
• Improved Collections: 56% of payments collected within 14 days at Central Nebraska Rehab.
• Self-Service Tools: 84% of card payments made without staff involvement.

“A digital-first approach ensures patients receive timely and clear financial communications, improving their payment experience.”

— Tom Furr, CEO, PatientPay

Learn More

Read the full article on Healthcare Business Today: When Patients Pay the Bill for High-Cost Services.

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