Better Patient Experience

PatientPay reconciles patient charges with the insurer's explanation of benefits eliminating confusion. More than 75% of patients who use PatientPay pay their bills after viewing them, which means your organization gets paid more and faster. 

Once your patient’s claim is adjudicated by their insurance company, PatientPay collects your patient payments on average in less than 14 days. Further evidence shows patients happy with their financial experience pay sooner. Importantly, the PatientPay process lets you collect with greater success; 3.5 times greater than the industry standard.

Even better, happy patients not only pay their bills in full but 95% are more likely to remain loyal to a given physician versus only 58% of their counterparts who provided a bad financial experience. And with fewer questions from patients, the burden on central billing offices is reduced. Better for them. Better for you. 

PatientPay is easy and convenient for me. I liked the ease of not having to create an extensive account entering tons of unnecessary information just to make a payment.
— Libbie Hudson, Patient


 
 

Multiple payment options, omnichannel

Multiple Payment Options

The best way to get paid is to make it easy for the patient to pay you in a way that's most convenient. In a recent study over 70% of patients want to pay their medical bills electronically but unfortunately over 87% of statements are delivered using paper. PatientPay let's patients pay your bills the way they want, which research shows means they'll pay you more quickly.

 

Time Efficient. Cost Effective.

You can save up to $4.00 on every patient balance with PatientPay. Electronic statements and remittance dramatically reduce your mailing and processing costs just like with your insurance payments. No data to manually enter into your billing software, it automatically posts. The result is less paper, more efficiency and error-free payments plus reports using the same method you use to process your insurance payments so there are no workflow changes required.

 

Simple to Use

PatientPay is incredibly intuitive. It is embedded in your billing software and your staff will not have to change their workflow. Dedicated PatientPay Success Managers help you at each step and what's more, auto-posting just like your insurance payments, means quicker and more accurate record keeping and no more payments posting to the oldest balance.

 

 

Positive Patient Engagement

PatientPay answers your patients' demands for an easy-to-use online billing and payment solution that they can understand. It makes sense to let your patients pay you the way that is most convenient and desired according to Deloitte.

 
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Peace of Mind

PatientPay complies with Level 1 PCI Data Security Standards, the highest standard for credit card processors. This means you and your patients are shielded from many of the liability concerns that arise when using a non-compliant card processor. PatientPay is also HIPAA compliant.

 

Go Green!

By eliminating paper bills, envelopes and postage you help your bottom line and the environment. You'll free up space in your office, use fewer resources and the planet (and many of your patients) will thank you! A healthcare group that sends out 10,000 patient statements a month using PatientPay PaperlessSM can save the equivalent of 32 acres, or 24 football fields covered with trees.