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This white paper outlines how healthcare providers can navigate the Telephone Consumer Protection Act (TCPA) to ensure compliant patient communications. Learn how PatientPay helps healthcare organizations remain aligned with federal regulations while improving billing engagement through calls and texts.
Understanding TCPA Compliance for Patient Account Communications
This white paper outlines how healthcare providers can navigate the Telephone Consumer Protection Act (TCPA) to ensure compliant patient communications. Learn how PatientPay helps healthcare organizations remain aligned with federal regulations while improving billing engagement through calls and texts.
What You'll Learn
- What Constitutes Consent: Learn how express consent is defined and when it is legally required for patient outreach via calls and texts.
- Third-Party Communications: Understand when PatientPay can lawfully send communications on behalf of healthcare providers.
- ATDS Clarification: Get up to speed on what counts as an Automated Telephone Dialing System and how that affects your outreach strategy.
- Revocation Protocols: Discover how patients can revoke consent and the proper methods providers and vendors should use to honor and record those requests.
- Best Practices for Compliance: Leverage insights into FCC guidance and court rulings to keep your communications strategy compliant and effective.