Higher Collection Rates
Patients remit their financial obligations to their healthcare providers up to three times more than the industry standard for RCM groups. And once you collected, PatientPay automatically posts those payments to the proper balances in your system, just like your insurance payments helping to reduce back office staff requirements.
Reduce Patient Calls
PatientPay can reduce the number of inbound calls by up 60% of your current volume. That’s because patients understand the bill and PatientPay is intuitive to use so they won’t need to call before paying their bill. Reduce call center costs, increase payments and collect faster...You can with PatientPay.
Complete Overview of Your Customers
PatientPay eliminates the need to access each healthcare group’s system to administer client patient payments by providing a comprehensive dashboard. It’s the only solution with no impact on your current workflow because it’s designed to seamlessly integrate with the current healthcare payment protocol standard.
Ready to Get Started?
No Impact to Workflow
- All your healthcare clients send an 837 to PatientPay just like sending a claim to the insurance company so no workflow changes for them or you.
- For patients that have an email address or mobile phone, we will send them an electronic notification that they have a bill. Patients who prefer a receiving bills in the mail get a clean and easy to understand statement. PatientPay connects to your existing paper vendor or can send them for you.
- Once the patient pays the funds are sent to your client’s financial institution and an 835 is sent by PatientPay, automatically reconciling these funds just like your insurance payments.
Collect in Advance or at Time of Service
Many of your healthcare clients are looking for a simple way to collect more payments from their patients either before they come for their appointment or before they leave the office. PatientPay AdvanceSM and PatientPay NowSM give patients the option of paying a portion or all of their financial obligation in advance or at the time of service. It also allows the opportunity to establish a payment plan using a clear, easy to read statement of charges. Both PatientPay Advance and PatientPay Now can connect to your estimation solution for seamless integration.
Insight Into Your Data
We help you become smarter with your billing process. Our customizable dashboards let you see who can and should be targeted for payments as well as those who are not as likely to be able to pay their bill. This intelligence allows your billing office to be more aware of your patient population.
Cost Savings and Efficiency
While PatientPay does not impact your workflow, it does have a great impact on the most important aspects of your billing office. Medical groups and hospitals using our solution are seeing payment in under 14 days after adjudication using PatientPay, and are saving up to 50% over traditional billing methods on every patient payment.
We Get Paid When You Do
PatientPay employs a pay-for-performance model just like you, which means that if a patient doesn’t pay their bill then we don’t collect a fee. To be a true partner we share in the risk and that means that when we succeed, you succeed.