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End-to-End Solutions

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Advance: Collecting payments before the patient arrives for their care.

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Now: Collecting payments while the patient is present.

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Connect: Collecting payments after the patient has received their care.

 
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Your Partner in Payments

Unlike other payment platforms, we’re the only end-to-end solution focused on the complex financial challenges of specialty care. We listen to your unique billing and collection challenges, and only then provide patient payment solutions that are right for you.

PatientPay has revolutionized our business; moving us from manual to electronic statement processing at a fair cost. Our families love the convenience and security of paying through PatientPay’s web-based system. We love the reliable and time-saving process of outbound invoicing and inbound posting. And, to top it all off, their customer service, both to the business and end user, is bar none. Our business has grown leaps and bounds, in part due to our relationship with PatientPay.
— Holly Marino, All About Speech and Language
 
 

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Omnichannel Payment Options

The best way to get paid is to make it easy for the patient to pay you in a way that's most convenient. That’s why we give your patients the option of receiving and paying their financial obligations electronically first, and then for those who prefer an offline solution, we deliver innovative statements through the USPS. The more options and transparency you offer a patient, the more likely you’ll get paid. That’s why we offer multiple ways to engage patients on the financial level including offering flexible payment options.

 

 
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Time Efficient. Cost Effective.

At the most fundamental level, we improve the financial relationship between specialty care providers and their patients. Specialty groups using PatientPay save up to 50 percent on every payment collected over traditional billing methods. Bills that make sense to a patient dramatically reduce your call volume, mailing, processing and reconciliation costs. There’s no data to manually enter into your billing system and it automatically posts to the correct charges, eliminating errors and payments posted to the oldest balance due. The result is you use less resources and become more efficient as you’re using the same method you use to process your insurance payments, so there are no workflow changes required.

 
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A Better Solution

Our unique patents allow PatientPay to easily integrate into a medical group’s existing infrastructure so that it’s a natural workflow for the billing staff. We offer statement alignment with patient EOBs, insights into a patient’s propensity to pay, custom online and print statements, and analytics to continuously improve collection strategies.

 

Highest Level of Security

PatientPay complies with Level 1 PCI Data Security Standards, the highest standard for credit card processors. This means you and your patients are shielded from many of the liability concerns that arise when using a non-compliant card processor. PatientPay is HIPAA compliant so your patient’s health data is secure as well.

 

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Go Green!

By eliminating paper bills, envelopes and postage you help your bottom line and the environment. You'll free up space in your office, use fewer resources and the planet (and many of your patients) will thank you! A healthcare group that sends out 10,000 patient statements a month using PatientPay can save the equivalent of 32 acres, or 24 football fields covered with trees.