Patient balances have tripled in the last few years. Patients are responsible for more of their bill than ever--and for specialities like labs, anesthesiology and radiology providers, this is a critical source of revenue.

PatientPay focuses on solving financial challenges for specialty care providers. Because your billing challenges are unique--we offer a proven, tailored billing solution that delights patients and shortens collection time.


 Laboratory Groups

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Collect Twice as Many Patient Payments

  • Multiple ways to engage patients on a financial level
  • Aligning statements with EOBs
  • Flexible payment options
  • Online collection success rate is two times higher than the industry standard

Save up to 50% on Every Payment

  • Save up to 50% on your collected payments
  • Reduce call volumes, mail processing and reconciliation costs

Get Paid Faster

  • Payments received on average in 14 days compared to industry averages of 90 to 120 days
  • Intelligent payment plan designs
  • Accept all credit, debit and HSA cards, as well as e-checks

No Email? No Problem.

  • 90% of the phone numbers collected are mobile numbers
  • We can send your patients electronic communications to their mobile phone
  • 31% of payments made to PatientPay are on mobile devices
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Easy to Understand Bills

  • Patient statements that are easy to read and understand
  • Line-by-line what the patient is being charged and what has already been paid
  • Aligns to the patient's insurance carrier's EOB


Payment Flexibility for Patients

  • Flexible payment options to meet internal guidelines
  • Regularly scheduled payments are made automatically through PatientPay
  • Intelligent payment strategies using data analytics

How You Get Paid

  • Patient payments are made using the same process you currently use to collect insurance claims
  • No change to your workflow
  • When the patient remits payment to PatientPay, we fund the designated account
  • Reconcile 835 that automatically posts in your system eliminating last-to-pay posting issues


PatientPay and Insurance
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Capture Payments Before or at Time of Service

  • PatientPay AdvanceSM gives patients the option of paying a portion of, or all of their financial obligation before they arrive
  • PatientPay NowSM, gives patients the same options when they are present
  • Both PatientPay Advance and PatientPay Now can connect to your estimation solution

Find Out How Easy It Is to Get Started with PatientPay