Collect 3.5 Times More Patient Payments

More than a better bill, PatientPay is a better way to collect patient payments. Its collection success rate is 3.5 times better than the typical billing method.


Save $4 on Every Payment

You can cut the average cost of creating, delivering, processing and reconciling a payment by up to $4.00 with PatientPay. PatientPay handles all credit, debit and HSA card processing fees, and provides a method for your patients to pay you the way they want to — electronically.


Get Paid Faster

We know that getting paid by your patients is taking longer than ever, especially as more of your revenue comes from them. It can really put you into a financial bind. Groups that use PatientPay are seeing payments on average in under 14 days compared to typical 90 to 120 days. This keeps less of your revenue in accounts receivables and collections, and more in your bank account.


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Easy to Understand Bills

PatientPay PaperlessSM provides patient statements that are easy to read and understand, written in language that makes sense to them. The bill clearly shows line-by-line, what the patient is being charged and what has already been paid such as co-pays at the office. PatientPay bills match line-by-line to the patient’s insurance explanation of benefits. Payments made by the patient are always up-to-date, reducing confusion when the bill arrives.


Collect in Your Office

Sometimes the best way to get paid is to collect payment while the patient is still in your office. With PatientPay NowSM patients pay you when they check in, or can set up a payment plan after they have seen the doctor.


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Payment Flexibility for Patients

Your patients want to pay you on time but sometimes they can’t afford to pay the whole bill all at once. Rather than wait for payment, make it easy for them to start paying you by offering a payment plan. These regularly scheduled payments are made automatically through PatientPay so there’s no additional work for you...or your patients. It’s a simple way to make sure that your cash flow stays on track and your patients stay happy.


Greater Patient Loyalty

More than ever before, your patients are customers. Today the patient experience goes beyond time in the waiting and exam rooms. They evaluate every interaction with your group. When your bills are easy to understand and have the clarity patients look for, they will pay faster and, more importantly, refer others.


How You Get Paid

Your patient payments are made using the same process you currently use to collect insurance claims so there is no change to your workflow. PatientPay can be listed as the primary, secondary or tertiary payer so after the insurance payment has been adjudicated, the statement from PatientPay goes out right away. Because PatientPay uses the same workflow your team is using today, it is quick and easy to learn, and payments auto-post directly to your software, saving even more time and money as well as avoiding errors that occur from posting to the oldest balance.


No Upfront Costs

None. PatientPay collects a fee only when a patient pays the bill; a small portion of the total amount collected that includes credit card and merchant processing fees. With a paper-based billing method you pay for paper statements whether you collect a payment or not.


Find Out How Easy It Is to Get Started with PatientPay