Patient medical balances have tripled in the last few years and are a critical source of revenue for lab groups.

Labs are also an often-misunderstood part of the medical billing process, so you need a patient billing and payment solution tailored to your unique needs.

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The only healthcare billing and payment company focused on specialists--like lab services

  • Payments received on average in 14 days compared to industry averages of 90-120 days

  • Patient analytics, combined with your internal rules, create intelligent payment plans

lab patient payment solutions

Unique Challenge for Lab Services

Since most patients have a referral-based relationship with lab service providers, they often are unaware that there is a separate charge for this service. PatientPay works with your central billing office or RCM company to provide bills that clearly state what a patient owes and why.

Ways to Improve Lab Service Payments

Make Amount Due Crystal Clear (and Aligned with the EOB)

Patients who understand their charges pay more quickly and won't burden your staff with unnecessary communication. A simple and effective bill allows patients to understand what insurance has, or hasn't paid. It may seem simple, but designing a simple radiology bill takes expertise and experience--just what PatientPay offers.

Email or Text

Patients of all ages and demographics are now comfortable providing email address and mobile phone number to healthcare providers. By having direct, timely access to patients--you can deliver a bill that will be seen and acted on. PatientPay finds 75% to 90% of phone numbers provided to medical groups are for mobile phones. Learn more about the Telephone Consumer Protection Act (TCPA).

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Enhanced Patient Experience

The patient experience extends long after they leave the facility. Patients are given the opportunity to understand their bill more fully with PatientPay. Bills clearly state what they owe and why which helps to boost patient satisfaction scores.

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The patient-provider relationship in radiology is different than in many other specialties. Reduce your call volume, mailing, processing and reconcilation costs.

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Patient Payment Plans that Work

Flexible payment options meet internal guidelines and use data analytics to determine a patient's ability to pay--making for smarter payment plans that patients are more likely to comply with.